Is there an Atlassian based customer facing priority listing portal?

[Adam]

Is there an external customer facing product in the Atlassian suite that allows feature request, ideas, or items to be entered, and then voted upon (by external or internal users) in order to create a prioritised list of requests? This would then allow teams to identify what the most important features are from a customer perspective and address them in Jira in a corresponding order.

I'm thinking an equivalent type of product/service to Aha! Ideas Portal? (https://www.aha.io/product/ideas)

Many thanks.

[Angélica Luz · Accepted solution]

Hello @Adam,

Welcome to Atlassian Community!

When it comes to raising feature requests, Jira Service Management would allow this, so customers would access the portal and create new issues, but it’s not possible to vote for tickets from the customer portal.

For more information about the features available in the customer portal, please check the article below:

•  Jira Service Management Cloud - The complete guide for Customers 

On Jira Software it’s possible to vote for tickets, but only internal licensed users can do that. It would be similar to our https://jira.atlassian.com.

Also, on Jira Software, even making a project public, it will not be possible to allow people to vote on tickets, but It’s possible to allow anonymous people to raise new tickets.

There are feature requests suggesting improvements for that:

• Ability to vote on an issue on Customer Portal
• Allow not logged-in users to vote and watch issues in public projects

If you have any other questions regarding both products, please let us know.

Kind regards,
Angélica

[Adam]

Thank you for your detailed response @Angélica Luz !