Is it possible to report on tickets that are assigned from one assignment group to another? Our leadership would like a report that shows tickets that are incorrectly assigned to our team and must be reassigned to the appropriate team. Thanks!
@Teri Yeargin
In the Issue Navigator, if you select JQL that would be your advanced search.
You won't need admin rights for this.
Follow the below article to know more :
https://support.atlassian.com/jira-software-cloud/docs/what-is-advanced-search-in-jira-cloud/
Regards,
Harshit Grover
Hi @Teri Yeargin Welcome to the Atlassian community!!
If you want an report based on assignment group change then you need to use the jql like below:
"Assignment group" Changed after -1w Or you can change it as per your requirements.
If you want based on assignee then follow the instructions suggested by @Harshit Grover
Hi @Teri Yeargin ,
Yes, this can be achieved through Issue Navigator :
Go to Filters > Advanced issue search
Use JQL (Jira Query Language) to query issues that have been reassigned with time scope.
For example:
assignee CHANGED AFTER startOfMonth()
Save the filter and use the same filter in the Filter result gadget or Two-Dimensional Filter Statistics in the Dashboard to create a report.
Regards,Harshit
Hi @Harshit Grover . Thank you for the quick response. Do I need to be an application administrator to have this access, because I don't see Advanced issue search under Filters. I'm a daily user of Jira and have no administrator rights within the application.
Thanks,
Teri
@Harshit Grover I discovered another way to access the Advanced issue search. I selected the JQL option on the right side of my screen, which brought me up the option to enter the JQL query. I appreciate your help.
Thanks again,
@Manoj Kumar Gangwar Thank you! I'll give that a try.
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