Installation of ProScheduler and/ or BigPicture App is not working

[Lena Jung]

Hello,

I would like to install the ProSchedular and/ or the BigPicture App into my Jira Instance. But I constantly get an error message for both apps. The app has been installed in this instance before, but was canceld a while ago. Now I want to reinstall it. 

I have another instance in Jira, there the apps can be installed. 

Anbody here, who could give me a tipp how to get these apps installed?

Many thanks in advance :-) 

Best,

Lena

[Trudy Claspill]

Hello @Lena Jung 

Welcome to the Atlassian community.

What error are you getting?

When you had it installed previously did you use it just for a trial or did you subscribe and pay for it?

Are you trying to install it now for a trial, or are you trying to get a paid subscription?