I want to make ticket visible to only assignee or reporter.

Question

I am tracking a few security related tickets in Jira and they are very sensitive. I cannot let all users in the board see each ticket. So is there a way to restrict visibility of a ticket?

Requirement: Only permit the reporter, assignee or administrator to view/ edit a ticket. other user will not even be able to see the ticket.

Is it possible?

Valerie Knapp_dpp5c6 · Answer

Hi @Md_ Abrarul Huda , thanks for your post.

Yes, this is possibile using an Issue Security Scheme - https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Basically, you make up different security levels and then you need to decide who can access which levels of security. So, you can have a configuration where most issues are open for all to view and some issues have a security level so that only HR or Managers can see them. Please check out the documentation for more detail and write us again here if you have other questions.

Best wishes