How to reinstate JXL in Jira

[Natalie Keane]

1. I previously connected the free trial of JXL

2. When increasing users and moving to Standard Jira, JXL automatically starting charging (which is fine). I didn't pay so it became the end of the subscription. 

3. I then cancelled Standard jira as only need the free version. 

4. Jira now won't let me use JXL again. If I try and re-start it, then the circle just goes round and round over and over and nothing else. 

Does anyone know how to reconnect the free JXL please? I only have a small amount of users so only need the free version. 

[Rohan]

Hey Natalie,

Based on the issue, I see we have a ongoing issue related to apps.

I would request you to go ahead and create a support ticket here: https://support.atlassian.com/contact/#/ and team will assist you further.