How to delete the whole site?
I've read "How to delete a site" , but it isn't work when it's 2024 now.
I would like to delete the whloe site (all things below this kind of url: https://example.atlassian.net/). Please help me deal with it, many thanks!
Hi @[deleted]
I understand you are looking to delete an Atlassian Cloud site. The only site you are currently a member of, you are not an admin of it. As such, you won't be able to directly delete this site yourself. The act of deleting a site will require an organization admin to perform.
The unusual part about that site is that it does not currently have an site/org admin. This likely happens when the site has but a single admin, and that user chooses to delete their Atlassian Account first.
Since this site is using a free plan, we can expect that the site will eventually reach the 120 day inactivity limit that is applied to free plans. After which the products on that site will be deleted provided that no users access that site for 120 consecutive days.
So in this case, doing nothing will eventually assure the deletion of that site. That said, if you want to try to speed up the deletion of that data, let me know. We would have to create a ticket on your behalf and try to follow our processes within support to determine if your account could be promoted to an organization admin. I don't know if it's always possible in all situations, but right now this isn't something you can self-service in this situation.
Andy
Hi @[deleted]and welcome to the Community,
this article is fairly accurate still: Delete your organization | Atlassian Support
Assuming you want to delete the Organization and not just one site in a multi-site Organization??
Essentially, you need to cancel all subscriptions for products on the site, but you won't be able to delete it right away but will have to wait for the "grace periods" that are described in the article.
In my opinion this is really annoying but nowadays not even the Support will delete the site one day sooner than what the Admin page lets you.
Welcome to the community @[deleted]
The process would include removing all of the subscriptions that your current organisation has, remove all of the domains associated with your organisation. Only organisation admins can actually do this.
The whole process is described here: https://support.atlassian.com/organization-administration/docs/delete-your-organization/
Hello @[deleted]
Welcome to the Atlassian community.
Have you canceled or deleted all the product subscriptions?
Your request to cancel/unsubscribe takes some time to process.
Additionally Atlassian will keep your data available in case you change your mind and want to reactivate the subscription.
So, there is a delay between when you submit your subscription cancellations and when the products are actually deleted, which means there is a delay before the site itself can be deleted.
More information on this can be found here:
https://support.atlassian.com/organization-administration/docs/delete-your-organization/
Thanks for your help. I would try it tomorrow.
Thanks for the information. I'd try it later, many thanks!
Thank you for your response. I'd try it later
Hello, @Trudy P Claspill . I've tried to delete the domain with Atlassian Admin. But I couldn't find any product or bill under it. What's going on?
Hi, @Nikola Perisic . I've tried it, but it showed that I have no product or bill in Atlassian Admin...
Hello, @Rebekka Heilmann _viadee_ . I want to delete one site. Beause my account just have only one site. And I've tried it, but it just showed that I dn't have any product or bill in Atlassian Admin page.
Can you send a screenshot? Blur out the confidential data that you might have
Can you provide screen images of what you see?
Like I said and the article describes - you won't be able to delete the site/org right away anyway. But doesn't sound like you were in the right menu. The navigation to the correct button is states in the article.
Thank you for your response.
I need to delete it ASAP, so that I won't mess up the sites (I'll create new one).
how can I do in the processes?
I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1035099
I am not certain if our team will be able to expedite the deletion process in this case because the site does not currently have an administrator. However if this can be done within our processes I expect that ticket is where our support team will work on this issue moving forward.
Thanks a lot!
so this post should be closed and turn to the new post?
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