I started the rule but can't get the trigger issue parent field to be set to empty (last then statement).
Hello @Ann Rumenapp
You dont need a branch.
After your trigger, do a series of If/Else to check parent status..
Your steps will be:
Please try and share rule / audit log if issues.
This instruction worked perfectly. Although being new to automation rules it took me a bit to get the clear value entered correctly.
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