Force linking issue from different project when transitioning to a specific status?

Question

Hi ,

We have currently a automation that links ticket from different project to team managed project whenever someone tries to transition request to "On Roadmap".

Whenever an assignee transitions to On Roadmap status, they are reminded to fill JIRA KEY and we use the key to link the tickets. However sometimes assignees just enter the who JIRA link and that blocks the linking of the tickets.

We want to remove adding the JIRA KEY and instead use JIRA Link as its much simpler to copy paste. Can you kindly assist? The only way I found is to do it via company managed workflow and add validator, however this won't work for us as it' team managed project.

Mihir Vibhu · Answer

Hi @Ste Wright

Users are already using JIRA to manage thier roadmap. I know that there are 2 types of weburl  folks can copy. Issue is that JIRA roadmap are managed by POCs and not all of the higher level user know jira tool.

I checked and in most scnario 2 automation considering a link could be https://xyz. atlassian.net/jira/servicedesk/projects/xy/queues/issue/[JIRAKEY] or

https://abc.atlassian.net/browse/https://xyz.atlassian.net/jira/software/c/projects/xyz/boards/1234?selectedIssue=[JIRAKEY]

Potentially extract any of those depending on whats entered?

Ste Wright · Answer

Hi @Mihir Vibhu

You should be able to do it using a smart value and a variable, although it does assume the key is entered correctly each time.

How do you guarantee the key is correct each time (given users are already using links)?

This is why I think teaching users how to use the platform's features is a better option.

Ste

Mihir Vibhu · Answer

Thank you @Ste Wright

Our aim is mostly to save time, and we have been able to use JIRA KEY so far.

will try your suggested solution. However do you know if we can extract JIRA key from entered comment? and potentially link it.