Can I choose between multiple accounts of the same company when submitting a ticket?

[Allie Cutsey]

We have companies or 'organizations' with multiple accounts (Bella, Bella -OpEx, Bella - CapEx).  

I want to be able to submit a ticket for this company and select the specific account, where you choose from the 'Share With' dropdown.

Right now, I only see the Bella + Canvas organization as an option, and I can't choose which account. 

Could this also be controlled by user security?  So depending on the user, the account will default to the correct one?

[Mathew Lederman · Accepted solution]

The 'Shared With' drop down will only include JSM Organizations, not specific users/accounts. As a JSM agent, you should be able to submit a request on behalf of another user.

Alternatively, you should be able to create an automation rule to add specific accounts as Request Participants when a request is shared with a certain organization.

[Allie Cutsey]

This helps, thank you!