Mentions in Jira at scale: visibility matters
Mentions in Jira are meant to improve collaboration — but in many Jira Data Center instances, they quietly turn into noise.
Over the years, I’ve spoken with many Jira admins and teams who all described the same recurring issues, especially at scale:
Users are mentioned across dozens of projects
Group mentions explode in larger organizations and repeatedly hit the same teams
Notifications are ignored or lost in the noise
There’s no clear overview of who is mentioned, where, or how often
Jira tells you when a mention happens — but not what happens afterward.
That gap is bigger than most teams realize.
What we discovered by analyzing mentions at scale
In larger Jira Data Center environments, mentions behave very differently than expected:
A small number of users or groups receive most mentions
Some teams are constantly overloaded, while others are rarely mentioned
Important mentions stay unanswered simply because no one notices them
Managers have zero visibility into mention usage or trends
And surprisingly:
👉 Jira itself provides no reporting or overview for mentions.
That’s where we decided to dig deeper.
A simple idea: make mentions visible
We built MentionPro to answer one basic operational question:
“Where am I (or my team) mentioned — right now and over time?”
MentionPro focuses on visibility, not notifications — for both individual and group mentions.
Built for group mentions, governance, and scale
MentionPro is built for reliability, performance, and enterprise Jira Data Center environments, where group mentions quickly become a force multiplier — for collaboration and noise.
The app allows admins and users to create both global and personal mention groups, with full administrative control over who can create global groups.
Teams can decide how group mentions behave:
Mention the group as a single entity
Or automatically expand the group into individual user mentions, ensuring everyone is notified without manual tagging
To maintain governance in larger instances, administrators can:
Blacklist system groups, so they can only be mentioned by admins
Restrict specific users from mentioning users or groups to reduce misuse and notification fatigue
Mention Gadget
Shows all issues where you or a group are mentioned — across projects
→ perfect for dashboards and daily triage
Mention Reporting
Aggregated insights across the instance, covering both users and groups:
This turns mentions from hidden signals into actionable data.
Why this matters (especially for Data Center)
For Jira Data Center customers, this solves real operational pain:
No more missed mentions
Clear accountability for responses
Better load balancing across teams and groups
Data to support process improvements
Admins often tell us they finally understand how collaboration actually happens in Jira.
Want to try it yourself?
MentionPro is available for Jira Data Center and installs in minutes.
👉 Marketplace listing:
https://marketplace.atlassian.com/apps/1238206/mentionpro
If you’re struggling with mention overload — or simply want more transparency — I’d love to hear your feedback or answer questions here in the comments.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.