Turning Alert into Issue

Question

Now that Opsgenie is being deprecated and Alerts are directly in the Teams Section, what is the correct way to turn an alert into an issue?

Our teams would like to have certain alerts that are received via an integration turned into an issue but the automation software does not allow for issues to be created.

Has anyone found a workaround for this?

Tyler Cassar_6vd01g · Answer

I mean yes, but it's just painful if you know what I mean :)

Chris Yen · Answer

ah.. yes I'm seeing the limitations of the automation engine now. Would you be able to leverage a JSM project as a middle man and trigger automations on the JSM project to create the tech project issues?

alert > jsm issue > tech project issue

Tyler Cassar_6vd01g · Answer

@Christopher Yen

Unfortunately I don't have an option to create a new issue in Tech Projects, only JSM Projects on the automation front.