How can i create a Queue for if Customer click on Canceled request via Customer Portal?

[Star]

How can i create a Queue for if Customer click on "Canceled request" or "Resolved this issue" via Customer Portal?

How do I identify a Cancel/Resolve/Escalate from the Customer, using the Customer Portal? 

I need JQL for a Queue if Customer click on "Canceled request" or "Resolved this issue" via Customer Portal?

[Fabian Lim]

Hi @Star

I don't believe you can check whether it was updated from the portal. However, you can use a jql statement where you can use status changed by someone not in  your servide desk group which in this case would be from the portal.

Link: https://community.atlassian.com/t5/Jira-Core-Server-questions/JQL-status-changed-by-a-group-member/qaq-p/1466286

[Star]

Hi @Fabian Lim 

Thanks for the answer.

Who can help me here? 

Unfortunately the link, you sent me, doesn't help me.

[Fabian Lim]

The only other option you have is that if a customer triggers the transition via automation you set a custom field that it was transitioned by a customer. Like a select field with yes or no. There is a condition in jira automation that checks this.

Then you have a queue that says customfield x = yes.

Regards

[Star]

Thanks for the answer.