Is there a way to allow for anonymous feedback in Service Desk ?

[Noel Vasquez]

We would like to encourage negative (as well as positive) feedback and feel that if feedback was anonymous customers are more likely to give us honest and more useful feedback.

Is it possible to remove the reporter from the feedback or do something else to make the feedback in Service Desk anonymous?

[Victor Mutambuki]

Noel,

If you select the option, "Customers who have an account on this JIRA site", then these customers are known since they've accounts in your JIRA. They're not anonymous.

Please see article below
https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud?_ga=2.127716494.206468929.1526299393-2036332451.1475171229

Victor

[Noel Vasquez]

Okay, I will try what you suggested.  Thanks!

[Victor Mutambuki]

Noel,

Allow public sign-up in your JIRA and in JIRA Service Desk, under Customer Permissions, check the option, "Anyone can email the service desk or raise a request in the portal" in the headline "who can raise tickets".

Also, under Satisfaction Settings, turn on "Collect customer satisfaction feedback". 

Users will now be able to give feed back, whereby they'll be able to give Star Ratings as well as Feedback.

Please see link below for further instructions
https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-csat-feedback-790791332.html

Victor

[Noel Vasquez]

Thank you for the reply.  I am curious, will this still work even if the person who raises the request has a JIRA account and is listed as the Reporter?