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Cannot select assignee from queue

ext_jepodola

Hi!

When I try to manually assign an issue from the "All Open" queue I'm not able to modify and select any user. A forbidden sign appears over the unassigned and the only way to modify and select a user is by clicking to open the issue.

Not sure why that is happening. I have another project and that never happened before.

What can I do to solve this?

Accepted answers

Joseph Chung Yin

@ext_jepodola

For the project in question, do you have the "assign issues" permission?

If you do, you should be able to check the checkbox for the issue, then you will see the button "Assign" on the top to assign the issue.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@ext_jepodola

For the project in question, do you have the "assign issues" permission?

If you do, you should be able to check the checkbox for the issue, then you will see the button "Assign" on the top to assign the issue.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

ext_jepodola

@Joseph Chung Yin

Yes, I can do it that way. However I cannot assign by clicking where I have highlighted in yellow.

Thanks for your answer

Joseph Chung Yin

@ext_jepodola

I don't believe you can change assignee from the highlighted way. I have never use the method you are trying to do via in-line. In our projects, we are not able to conduct in-line issue assignee editing from the queue.

I would recommend you to file a formal support case with Atlassian Support Team on this matter since their documentation stated this type of action is available.

Best, Joseph

ext_jepodola

@Joseph Chung Yin

See the below screen with the functionality I mention but from another project we have.

Thanks for your suggestion, I will raise a formal support case.

Dylan Chadinha

Hi All,

I may be late to the party on this one.

However, I found another issue from my end where I could only assign from a queue to a set amount of people within my service desk.

I then did some further digging and realized that my "Permissions" - "Assignable User" was no longer looking at the "Service Desk Team", unless they were removed from the "Customers and Organizations".

So, what I did from my end was create a "Group" and added that group to my permissions for that project. I was then able to assign from the queue to those specific participants in the group.

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