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Can the Major Incident toggle be restricted?

Maria.Hristova
Maria.Hristova
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March 5, 2024

When flagging a Major incident using the Major incident toggle can this be restricted so that only certain users have the ability to flag a Major Incident (ie. Major incident managers). Can the toggle be restricted dependent on group/ user ID/ or access level? 

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Nikola Perisic
Nikola Perisic
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March 5, 2024

Welcome to the community @Maria.Hristova !

Please refer to these pages:

https://community.atlassian.com/t5/Jira-Service-Management/Major-Incident-indicator/qaq-p/2565061

If you have this as a custom field, refer to this page: https://community.atlassian.com/t5/Jira-Service-Management/Major-Incident-Toggle-and-Add-Responders/qaq-p/2508285

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Sean Kavaney
Sean Kavaney
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December 3, 2025

The links did not show how to limit who can create a major incident. Are there other resources? 

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