The custom field i had put inside an automation rule is failing. Can you suggest what to do in this?

[Ajay Dev]

This is the error that is showing while checking the audit log.

[Bill Sheboy]

Hi @Ajay Dev 

The rule you show is trying to set the field with the Edit Work Item action using both the dropdown field list and a JSON expression.  Only one of those methods can be used at a time for a specific field within a single action.

Try removing the JSON expression and just using the dropdown selection.

If that does not work, do the opposite: remove the field from the dropdown and add the JSON expression.

Kind regards,
Bill

[lila]

You will need to share the actual rule you set up :) 

[IrisHollow]

yes.

[Ajay Dev]

[Christos Markoulatos]

Hey @IrisHollow welcome to the community

the syntax seems ok to me.

If the field is Multi-select or Checkbox, your JSON must be an array, e.g.:

{
"fields": {
"customfield_10256": [{ "value": "Delayed" }]
}
}

[Ajay Dev]

Yeah did everything, but when i checked the audit log, it says 'No actions Performed'.

[Ajay Dev]

Btw, chatgpt is saying the field should be global field, if its just the space field, then the automation fails. i don't know whether this is correct or not

[Christos Markoulatos]

what kind of field is it?

[Ajay Dev]

currently its a space field type and the field is a single select field.