Sharing a project does not work

[Lars]

I have recently made several projects within jira product discovery using the project management template. I share each project with the corresponding team member. In our product ideas project we can then keep track of each project using the delivery progress view.

The problem is that when adding someone with the permission to create new issues we continously get errors: "you do not have permission to create issues in this project". Within the settings this person is shown with administrator permission.

In addition to this we somehow cannot assign everyone to a project within our product ideas project.

[Lars]

What I mentioned before briefly. In our discovery project I can only assign myself and one colleague. All others are simply not an option, even though several of them do have creator statussen. It should even matter if they have or not right?

 

[Amina Bouabdallah]

Amazing answer Gary! 

Lars, would it be possible to show the row for this person in the Access menu in your project settings? https://www.loom.com/share/29282ea80499470c8e654e9d5ecbadfc?sid=69ba131b-817e-45ec-a27c-5ee2baf46554 

If the person is missing a license: you will see a red exclamation mark that tells you they need a license. If the person has a license, but it's a contributor license: they will not be able to edit ideas. 

You can check the license assigned to a user in your site like this: https://www.loom.com/share/ac2ecc7f26f945af8b5fd8247a7669d7?sid=94ec70fb-0346-46f5-9e7e-4e0b060406f7

Let us know if this solves your mystery or not!

[Lars]

Wether I give the other person member or member+administrator rights nothing changes sadly

[Gary Spross]

What is the project access set to?

Depending on the project access configuration, you may need to place the users into the specific roles within the project.

How are the users you are expecting to be able to create ideas licensed?

• Are they licensed to JPD?
  • If so, they can be added into any role within the project, including Creator & Administrator
• If not licensed to JPD, in order to be in the "Contributor" role they would need to be added to the JPD Contributors group or licensed to another Jira product (Jira or JSM)

In order to be able to assign users within a JPD project, they would need to be JPD licensed and in at least the "Creator" role. A Contributor cannot be assigned ideas.

[Lars]

Project access is set to open. 

The contributor/creator roles you mention I can only find in our product discovery project. Not in the project management projects

[Lars]

@Gary Spross Hi Gary, since this was my first post I am not sure if you received a notification of my reply. Hopefully you can further assist me based on the above message

[Gary Spross]

@Lars, the "Creator" & "Contributor" roles are specific to Jira Product Discovery projects. In a discovery project, in order for a user to be assigned to an idea, they would first need to be licensed to Jira Product Discovery and then also be placed into the "Creator" role within the JPD project in question.

You mention your "project management" projects. Based on your other comment, your "project management" projects appear to be "Team-managed" Jira software projects. These are different than Jira Product Discovery projects. For this, a user would need to be licensed to Jira (not Jira Product Discovery). Within a "Team-managed" Jira software style project, a user would need to be placed into role with the "Work on 'project' issues" permission set to be assignable to issues within the project.

See the following documentation regarding permissions for "Team-managed" software style projects: https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/.