Retain rich text format from a new idea in Product Discovery when creating a new page in Confluence

[Jyll Rademacher]

I've been trying to setup an automation when a new Idea is created in JPD. What I want to do is create a new Confluence page in an existing folder that contains the name and description of the new idea and then inserts the document link of that Confluence doc into the "document" field in the Idea. I've been successful with this, but with one exception: the format of the body copy from the Idea populates as plain text in the Confluence page and loses the rich text.

Using {{issue.description}} pulls the description in, but doesn't retain rich text. 

I've tried {{issue.description.html}} and a couple of other system tags, but nothing works.

[Bill Sheboy · Accepted solution]

Hi @Jyll Rademacher -- Welcome to the Atlassian Community!

You are correct: there is no built-in smart value encoding to use the Description field's formatting, macros, etc. in one step for use to create a Confluence page with a rule.

I believe a possible workaround is to use the Atlassian Document Format (ADF) for both, with help from the REST API endpoints and the Send Web Request action:

• using Send Web Request, get the Idea and its Description field using the REST API; the field will be in ADF in the web response
• extract the Description field's content, encoding it for use in a JSON expression storing that in a Created Variable  
• using another Send Web Request action, create the Confluence page and pass the variable as the page body in the JSON, with the representation parameter of atlas_doc_format

Here is a how-to article for calling an endpoint using the Send Web Request action.

Kind regards,
Bill