Lose ability to rank Ideas?

[Caleb]

Did anyone else lose the ability to rank JPD Ideas?

I have a view created that is limited to my ideas. I manually drag/drop them in to the priority order of everything I want to deliver in Q2, Q3, Q4, etc.

In the past I could set the order and the system would retain it. Now I set the order and refresh the screen the entire deck gets re-shuffled as if I didn't set order. 

No I don't have a sort specified in the view.

[Tanguy Crusson · Accepted solution]

Hi all, the bug should be fixed since May 12. Let us know if you still face issues. 

[Tanguy Crusson]

@Martin Boss @Caleb my apologies for the late response on this - we've been able to reproduce, definitely a problem here for some sites:  we're working on a fix. 

[Caleb]

How will we be notified of a fix?

[Martin Boss]

Appreciate the update!

[Caleb]

@Tanguy Crusson What is the ETA and how will we be notified of a fix?

[Caleb]

Is there a ticket number we can follow?

[Tanguy Crusson]

Sorry, I should have replied: it should be fixed already since May 12 - isn't it working for you? 

[Caleb]

Working now. How did I miss the update that it was resolved?

[Tanguy Crusson]

that's my bad - I forgot to publish the update in Pendo so you get it in app!

[Caleb]

All good. Thank you.
I just wanted to be sure I knew where to expect updates in the future should something come up.

[Martin Boss]

Having the same reorder issue for the past few days: drag/drop seemingly works, but new order doesn't save and resets on page refresh. Then once in a while it feels like the order changes to something completely arbitrary after page refresh. Same issue on different browsers, different laptops. Made PD literally unusable.

[Martin Boss]

Anyone? Reordering ideas still doesn't work and hasn't worked for a few days now. Sometimes changes don't save at all, sometimes cards appear in a completely different place for no reason. We basically had to export all ideas to a GSheet and use that instead because that's the only way to reorganize them at this point.

[Gary Spross]

Do you have the Autosave view configuration option enabled?

It's located in the lock icon (View Restrictions) on the top right of the view.

[Gary Spross]

Actually, I just tested and this option is for saving the overall configurations applied to the view. Not the individual ordering (sorting) of the tickets visible within it.

I was not having any issues with resorting tickets on my view. I moved some around and then refreshed and the placement of the tickets remained where I had adjusted them to.