LexoRank values for Jira Product Discovery Projects are not being returned through the Jira API

[Nick Ebert]

I am trying to retrieve LexoRank raw values for Jira Issues from the Jira V3 rest API and am running into inconsistencies with results. 

I can retrieve LexoRank raw values for Jira Issues (Stories) that are a part of our main "Company-Managed Software" Jira project using the following GET request: 

https://<my_company>.atlassian.net/rest/api/3/issue/<STORY_ISSUE_KEY-1234>

This request returns the LexoRank rank raw value in "customfield_10020"

I am unable to retrieve the LexoRank raw value for Jira Issues (Ideas) that are a part of our Jira Product Discovery project  using the following GET request:

https://<my_company>.atlassian.net/rest/api/3/issue/<IDEA_ISSUE_KEY-5678>

This request does not return a "customfield_10020" value at all. 

Is anyone else experiencing this issue? To further complicate, this behavior was working recently - up until about two weeks ago our application was able to retrieve LexoRank raw values from Ideas in our JPD project using the V3 rest API. 

Any help or insight would be greatly appreciated. Thanks!

[Bill Sheboy · Accepted solution]

Hi @Nick Ebert 

That may be by-design or a defect.  I did a quick check and did not find the symptom in the public backlog...although Atlassian does not seem to be putting JPD defects in there :^)

If you are on a paid Jira license, perhaps work with your Jira Site Admin to submit a ticket to Atlassian Support for this symptom: https://support.atlassian.com/contact/#/

I replicated your result with the Get Issue endpoint.  Then I tried the new Search Issues with JQL, supplying the fields parameter to specifically ask with the custom field ID of "Rank" and it worked.  Perhaps try that one:

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-jql-get

Kind regards,
Bill

[Nick Ebert]

Thanks for the response @Bill Sheboy - I also opened a support ticket with the same content as my post. 

Confirmed your suggestion - this endpoint is working -https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-jql-get

I am hoping to not have to use it depending on what I hear from my support ticket. Thanks for your help - I will update this thread if I learn anything new.