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JPD Chrome plugin: couldn't find any projects

Péter Gyöngyösi
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November 7, 2025

After installing the plugin I can't add any insights -- it keeps on telling me that "We could't find any projects, please login to your Jira site and refresh the page" -- even if I am clicking on the plugin on the Jira site itself, with the JPD project opened! What can be off and how can I troubleshoot and fix this?

Extension version 1.1.1, Chrome version 141.0.7390.123 on macOS 26.0.1 (25A362)

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Valerie Knapp
Community Champion
November 7, 2025

Hi @Péter Gyöngyösi , thanks for your post.

I would open a ticket about this so that Atlassian can have a look at your site, https://support.atlassian.com/contact/ . I don't see anything on StatusPage about any issues in Jira Product Discovery so I wonder if it is something specific to your site / configuration, which only the service desk can really help with.

Best wishes

 

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