JPD Chrome plugin: couldn't find any projects

[Péter Gyöngyösi]

After installing the plugin I can't add any insights -- it keeps on telling me that "We could't find any projects, please login to your Jira site and refresh the page" -- even if I am clicking on the plugin on the Jira site itself, with the JPD project opened! What can be off and how can I troubleshoot and fix this?

Extension version 1.1.1, Chrome version 141.0.7390.123 on macOS 26.0.1 (25A362)

[Valerie Knapp · Accepted solution]

Hi @Péter Gyöngyösi , thanks for your post.

I would open a ticket about this so that Atlassian can have a look at your site, https://support.atlassian.com/contact/ . I don't see anything on StatusPage about any issues in Jira Product Discovery so I wonder if it is something specific to your site / configuration, which only the service desk can really help with.

Best wishes

[Péter Gyöngyösi]

Sure, I will do that, but we have a super generic setup, so this could be something that others also ran into and could be some setting around the projects that could solve this.

I will make sure to share anything I learn from the support team here as well to help others.

[Valerie Knapp]

Sounds great, thank you @Péter Gyöngyösi !