Has anyone been able to add Jira Service Desk Customers to Jira Product Discovery as Contributors?

[Dwight White]

I am trying to Add People as Contributors to a Jira Product Discover Project but when I go to add people by email, my Jira Service Desk Customers are not found.

[Gary Spross · Accepted solution]

As they are not users licensed to Jira or JSM, you would need to add them to your "jira-product-discovery-contributors-instancename" group for them to be able to be added as Contributors within a JPD project. 

[Jens Schumacher - Released_so]

But first, you will have to add them as a user to your instance. JSM customers are not regular users. 

[Tanguy Crusson]

Yes, to both! I would only recommend you do that if the JSM customers are internal to your company. Adding external people (e.g. customers) to your site's user base would be a bad idea.