Delivery progress field ignores children tickets

[cristina.rot]

Hi, 

We use the same configuration and mapping between JPD and Jira Software mapping as the user https://community.atlassian.com/forums/Jira-Product-Discovery-questions/Delivery-progress-counting/qaq-p/2927099

Basically, for each Hub Idea, we have an Initiative with Epics underneath linked to it to track the Delivery Progress. 

My problem is the delivery tracker doesn't take into account any progress in the children tickets (ie stories) so 

If we link an Initiative to an idea, JPD will only look one level down (to Epics).

It will not consider the Stories under those Epics when calculating progress.

To get story‑level accuracy today, we would have to:

Either link Epics and/or Stories directly to the idea, which creates a lot of manual overhead and noise in the Delivery tab.

Or accept that Delivery progress reflects only initiative→epic status, which is too coarse for some use cases.

We don't add up story points on the epics and we don't want to start doing that. 

Is there a way to se up the Delivery progress field to look two levels down when counting work items? 

[Bill Sheboy · Accepted solution]

Hi @cristina.rot -- Welcome to the Atlassian Community!

Short answer: I believe the built-in delivery progress for "delivery ticket" linking does not roll-up for additional work item, hierarchy levels.  A workaround would be using a series of automation rules and custom fields to track the progress.

Hi @Tanguy Crusson -- Does this sound correct, or have there been changes made to how delivery progress rolls up?  Thanks!

Kind regards,
Bill

[cristina.rot]

Thanks for the quick response Bill! 

That's a shame, as it means we can't actually use the Delivery Tab in the JPD as it won't give us an accurate view of where the work is, so it raises the question what is the purpose of that tab then... 

The whole point of our setup is so neither the POs or the Devs have to change tools when they are working. Obviously, Product Discovery is where our PMs / POs live, whereas devs barely ever go in there.

If this doesn't work, then it means that to get an accurate view of the delivery progress at an Idea / Initiative level, we'd need to go into a 3rd tool - Jira Advanced Roadmaps - which is confusing and time-consuming, to say the least :(

[Kamila Czubaj]

Hello @cristina.rot are you adding story points to epics too, or only to stories? 

In JPD, we are showing whatever status/points we get from Jira. In the image below, you have the linked initiative with its epics and stories. 

So far yes, we only show the progress of of the one level beyond the linked item.

I saw your feedback, so I will ask more questions there too. 

[cristina.rot]

Hi Kamila, 

We are not adding SP to epics as there isn't (as far as I'm aware) a feature to automatically roll-up estimates based on the children SP (like there is for time logged) .

We are trying to avoid any manual task duplication so we can streamline our operations, but would be open to maybe some sort of automation and custom fields to start tracking/logging this on epics if it's not too burdensome. 

Appreciate any suggestions - but as you say let's have a separate chat. 

Thank you