Cannot access support and I have a paid plan

[DuBose Griffin]

I need to report a defect via a support ticket. I am on a paid JPD plan but the support page does not recognize this. How can I submit a support ticket?

[Bill Sheboy · Accepted solution]

Hi @DuBose Griffin 

From where did you try to report the problem, and what is your Jira role?

When you are a Jira Site Admin (or higher role) on a paid license level, you may create a ticket from here:

https://support.atlassian.com/contact/#/

Kind regards,
Bill

[DuBose Griffin]

Thank you Bill! This was very helpful!