Can't get started with JPD - create URL for new account fails

[DCB]

Every time I try to create a new product-discovery account it fails and generates this error report.  "Contact Support" as suggested only directs me to ask a community question.

[Andy Heinzer]

Hi @DCB 

Sorry to hear about this problem.  I understand that you are trying to sign up for a new Jira Product Discover site, but seeing this error during sign-up.  This particular error is most commonly seen because there is a CAPTCHA that should be displayed to you, but in some cases that element is not rendered on the page.

In past support cases I have seen this happen due to network restrictions.  In some cases, trying from a different network, or using a VPN temporarily in order to make it appear that your request is originating from a different country have been reported to help move past this error.

Try this and let me know if that helps.

Andy

[Jet]

Thanks for flagging this. Can you please raise a support ticket with our support team using our support portal? https://support.atlassian.com/

I will share your feedback with the Atlassian team who owns the account provisioning experience to make sure they update the support link.

Hope we can resolve this issue promptly.

Jet

[DCB]

Unfortunately the only option I have from support.atlassian.com is to ask a community question.  There is no method to raise a support ticket.

[Jet]

@DCB you need ot add the URL to your cloud instance. That's the only way to submit your support ticket. 

Let me know if that works for you.

Thanks