Can i track time in a Jira Product Discovery Project?

[Jack Young]

I would like to setup a way to track how much time a ticket has been in a status / Custom Field (i am calling "Second Status" for now)

So an example of this would be a ticket is in Triage or Requirements Gathering

I have a second status of To-Do, In Progress, Completed

I want to track the amount of time a ticket has been in a Second Status

This status will change when they move the ticket from column to column and record this information in a field 

This data should then be available to export and allow me to report on how much time is being spent by each individual in each sub status

Anyone got any ideas if tracking time in Product Discovery projects is a thing or possible?

[Hermance NDounga · Accepted solution]

Hello Jack,

Calculating the time an idea has spent in a status isn't possible wth Jira Product Discovery alone: You'd need also Jira Enterprise edition, that gives you access to Atlassian Analytics. However, even Atlassian Analytics, you would only be able to get the duraton for the Status field. 

So for your use case, I suggest to check the Marketplace apps suggested below. 

Best Regards,
Hermance
Sr. Product Manager @ Jira Product Discovery

[Rahul_RVS]

Hi @Jack Young 

To calculate time in status of your tickets, if you would be interested in a mktplace app, I can suggest the one we have developed :

Time in Status Reports 

It works for Discovery projects too. With the app you can generate reports such as:

- time in status for Jira issues

- how long colleagues have been assigned to issues

- average time issue has been spent in each state

- date of issue entry into a status

- transition and status count for each issue

- Group your statuses to define your own Cycle/Lead times

- Export your data to a BI tool like Power BI or a csv file

Do give it a try !!

More details here.

Disclaimer : I am part of the app team for this add-on

[Jack Young]

@Rahul_RVS  Will this work with Jira Product Discovery

[Rahul_RVS]

Hi @Jack Young 

Thanks for your reply.

Yes this works with Jira Discovery project as well.

Pls do give it a try and let me know for any further queries.

Thanks,

Rahul

[Birkan Yildiz _OBSS_]

Hi @Jack Young

Yes, this is definitely possible. Since you are using a custom field ("Second Status") to track this parallel workflow, standard status reports won't catch it, but a marketplace app can.

Timepiece - Time in Status for Jira is perfect for this use case. It features a specialized report called "Any Field Duration" designed exactly for this:

Tracks Custom Fields: It calculates exactly how long a specific field (like your "Second Status" dropdown) held each value (e.g., To-Do, In Progress, Completed).

No Config Needed: It reads the field's history directly, so you don't need to change your main workflow.

Export Ready: You can easily export this data to Excel or CSV to report on time spent by each individual in each sub-status.

Note: Timepiece is fully compatible with Jira Product Discovery projects, so it will work seamlessly with your current tickets without any extra setup.

To learn more, you can visit Timepiece’s Atlassian Marketplace page.

Disclosure: I'm on the team that makes Timepiece - Time in Status for Jira.

[Bill Sheboy]

Hi @Birkan Yildiz _OBSS_ 

As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording, and not just in your profile name / badge. For more information, please see:

Atlassian Partners - Rules of Engagement

https://community.atlassian.com/t5/App-Central-articles/Atlassian-Partners-Rules-of-Engagement/ba-p/2899328

Kind regards,
Bill

[Birkan Yildiz _OBSS_]

Hey Bill, 

Thanks for noticing. Just updated the reply. 

[Jack Young]

@Birkan Yildiz _OBSS_  Will this work with Jira Product Discovery Project?

[Birkan Yildiz _OBSS_]

hey @Jack Young 
Yes, it’s fully compatible with Jira Product Discovery. You can test it at no cost by downloading an evaluation license. Let me know if you have any further questions.