Best practice for managing and creating ideas in JPD

[Trevor Adams]

Hello, our product team is looking to implement and use JPD to help us better managing all the requests we are getting. 

Currently support/operations team will create improvement tickets on a normal jira kanban board. Product team reviews those and moves them through different statuses until they are ready for engineering. 

We have roughly 800 improvement tickets on this operations support ticket board. Creating 1 to 1 ideas in JPD seems like not the best practice to manage these. 

I'm curious if others could share how their team decides when to create ideas in JDP. If you have a tool that allows users or support people to create any improvement request, do you create a 1 to 1 idea for all of those in JDP to manage? 

Thank you for any insight.