Ability to have internal comments between specific collaborators

[Francisco Sanchez]

The use case is the following:

When reviewing newly submitted ideas, PM/PO and selected Engineering leads should have the ability to comment on a given idea, but not expose the comment to other stakeholders, such as sales or support agents. Essentially a concept of Internal comment vs Public comment

Is there a way to do this?

[Jet · Accepted solution]

Hi @Francisco Sanchez Currently, Jira Product Discovery doesn’t support true internal vs. public comments within the same idea — all comments are visible to anyone who has access to the project. I've noted this as an opportunity for improvement.

In the meantime, I recommend trying one of the suggested work arounds.

You could also use private Confluence pages linked to collaborate on ideas and link them to ideas in JPD

Hope this helps! 

[Jens Schumacher - Released_so]

Hi @Francisco Sanchez 

I'm one of the founders of Released, the app @Daniel Pierce mentioned in this thread. 

Providing a tailored view for stakeholders and the ability to comment and provide feedback separately from internal comments is what we designed the app for. 

Our public roadmap is a good example of what the stakeholder view looks like. 

Let me know if you have any questions. 

[Daniel Pierce]

We manage this process by sepearting internal (team) communication from stakeholder communication using a marketplace app. 

In short:

• Communication between product and engineering happens in comments on the ideas and delivery tickets.
• Stakeholders have access to a published version of the roamdap, without seeing the internal comments. 
• Stakeholders can ask questions and give feedback on the published roadmap to engage with the team. 

[Mart Postma]

+1 for this request

Asked for this a while ago too in this forum comment: link 

We have published multiple roadmap views in JPD, but can't have a discussion on those published items in the comments because those will be visible to the "outside-world". A major limitation for us currently.