custom email setup

[Lars_Clausen]

Hi

I just created a next gen cloud servicedesk, but can't seem to find the setting where i can cahnge the email configuration.

I want to configure the servicedesk to receive and send email from our own email address ie . support@company.com

All the documentation i cand find seems to be for other Jira products.

Could anyone point me in the right direction?

[Angélica Luz · Accepted solution]

Hi Lars,

Welcome to Atlassian Community!

On Service Desk next-gen, we can add a custom email address to receive requests the same as a classic one. 

Please, go to Channels > Email > Connect a custom email account.

Related to send notifications using a custom email, currently for next-gen this option is not available. We have a feature request suggesting the implementation of this ability:

• Outgoing email address configuration

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Lars_Clausen]

Thx for the reply. I had to revert to classic servicedesk instead of next-gen because of this. No problem, im still happy with Jira