Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Dynamic footer in the ticket

Oskar Malina
Oskar Malina
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 9, 2019

Hi all!

I am trying to adapt JIRA Service Desk to handle a business communication, not related to the technical aspects. What I want to achieve is to adjust each comment footer dynamically. Is it possible to add a signature (name, position, phone number etc.) which is dependent on which user is currently logged in? I would like to insert the dynamic(?) signature in each comment posted externally (Share with the client) and each time the outgoing message is created.

Anyone can advise?

Regards,

Oskar

Watch
Like Be the first to like this
996 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes
Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 10, 2019

Hello Oskar,

Welcome to Atlassian Community!

Currently, it's not possible to set a signature for agents. We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

Reply

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Get the most out of Jira Service Management

Jira Service Management

Solve customer problems efficiently and deliver outstanding service experiences.

1.3h Beginner
Free

Learning Path

Adopt ITSM practices to deliver exceptional service

Jira Service Management

Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.

1.6h Beginner
Free

Atlassian Certified Associate

Jira Service Management Agent Essentials certification

Jira Service Management

Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.

Certification
groups-icon
JSM News & Discussions
TAGS
AUG Leaders

Atlassian Community Events

Community
Forums
FAQs Forums guidelines
Learning
About learning Resources
Events
Champions
Copyright © 2025 Atlassian
Privacy Policy Terms Security
Welcome illustration

Welcome to the new Atlassian Community

Online forums and learning are now in one easy-to-use experience.

By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.