Changing agents.

[Scott Choyce]

How do I remove a team member/agent and replace them with someone else?  I have a 3 agent trial account.

Thanks...

-Scott

[Olga Videc · Accepted solution]

Hello @Scott Choyce 

Go to Jira administration(top right corner)  -> User management -> Groups -> "jira-servicedesk-users" add and remove the users there. 

Also, check your service desk permissions and add/remove the desired project role whitch is associated with service desk agent permission in the permission scheme.

Documentation 

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-agents-customers-and-roles

https://confluence.atlassian.com/adminjiracloud/customizing-jira-service-desk-permissions-776636379.html

BR, Olga