Looking for JSM admins and SLA owners for a paid user interview

[Zuzanna Patocka_Deviniti_]

Hi Atlassian Community 👋

I’m Zuzanna from Deviniti. Our Product Design team is exploring an early-stage idea for teams working with contractual SLAs in Jira Service Management, and we’d love to learn from people with hands-on experience.

We’re looking to speak with JSM admins, service desk managers, and teams responsible for SLA performance for a 45-/60-minute user interview.

This is not a sales call. We’re simply trying to understand how teams currently identify and handle high-risk cases.

As a thank-you for your time, we’ll offer a $100 gift card to a store of your choice, or we can donate the same amount to a charity on your behalf.

If you’d be open to participating, check out and fill this form. Have a question? Don’t hesitate to reach out to us at productdesign@deviniti.com 🙂

Update: Due to limited interview slots, we’ll review submissions and reach out to selected candidates to schedule.