user exist in crucible but unable to login

[Vishnu_Shukla]

Hi,

http://crucible.ng.movoto.net:8060

A user called mdasa already exist in crucible, but unable to login, every new user is syncing with active directory.

Please help to get it fixed.

[Caterina Curti]

Hi @Vishnu_Shukla,

Can you browse to the user details in the administration area of Fisheye and check if the user is marked as a FISHEYE_USER or a CRUCIBLE_USER?

Or does the lozange says "NO ACCESS"? Maybe the groups or the permission for this user are incorrect and need to be updated.

You could also try to create a new user directory with exactly the same settings as the existing one and delete/disable the current one.

Cheers,

Caterina - Atlassian