Fisheye / Crucible backup fail

[Martin Burton]

Hi. We have Fisheye & crucible 2.10.0.

I have attempted to take a full backup with repository and application caches included, but am getting the error "The process cannot access the file because another process has locked a portion of the file". This has happened twice. I disabled the anti-virus scanning for the second attempt. how can I find out what other process could be locking the file & which file is being locked?

Thanks,

Martin.

[CelsoA · Accepted solution]

Hi there Martin,

Can you please try stopping Crucible instance and follow the steps found on this link?

https://confluence.atlassian.com/display/CRUCIBLE/Backing+up+and+restoring+Crucible+data

The command line should be able to create your backup after the instance be stopped.

Regards,

Celso Yoshioka

[Martin Burton]

Hi. Thanks for both answers. I tried Celso's suggestion of running the backup from the command line, although I had to leave Fisheye / Crucible running as stated in thelink. This was succesfull.

I was concerned that Handle.exe would only list the files locked at the time it was run, and I expect it was just temporary, and would be released by the time I got to it.

Martin.

[Deleted user]

From the sounds of it you are using a Windows Server? If so, you can figure out a little more on what process is locking your file through Handle by SysInternals. It shows what process is locking your file.

>Handle.exe >C:\Temp\Temp.txt

The above will write all file handles to 'C:\Temp\Temp.txt'. From there you can find your file by name in the temp file and see who is locking it.