What Team '26 Means for Enterprise Service Management
At Team '26, Atlassian introduced Service Collection, bringing together Jira Service Management, Customer Service Management, Assets, and Rovo agents into a unified platform designed to connect IT, operations, and business teams.
Some of the announcements that stood out include:
- 🤖 Rovo Service for proactive employee support
- 🚨 AI-native Incident Command & Prevention Centers
- 💻 Hardware Asset Management with AI-powered insights
- 💬 Omni-channel Customer Service Management across voice, WhatsApp, and SMS
For enterprise organizations, these innovations represent a significant step toward more connected, AI-powered service experiences while reducing operational complexity across teams.
We're hosting a deeper discussion with Atlassian experts Ken Connally and Rick Lefort to unpack the latest announcements and what they mean for service management teams.
I've added the registration details in the comments for anyone interested in joining.
Which Service Collection announcement do you think will have the biggest impact on your organization, and why?