wiki slowness issue. Getting black screen and latency is for more than Ten seconds.

[vishvam]

Hi Team,

we are experiencing latency while Browsing wiki/confluence spaces. some time we end up getting blank screen and some time it take ages to load.

Kindly help.

Regards,

Vishvam

[Irene Hamblin]

Encountering significant latency, a black screen, and slow performance on the wiki is a notable concern. Possible solutions include checking internet connectivity, browser compatibility, and server status. Clearing browser cache or trying a different browser may help. Additionally, ensure that the wiki platform is running the latest updates. If issues persist, contacting technical support for the wiki or server administrator is recommended for a more in-depth investigation.

[Kishan Sharma]

Hi @vishvam Welcome to the Atlassian Community!

You have tagged "confluence-server" so I assume that you are facing this issue for your on-premises Confluence Server. In that case you should reach out to your system administrators who manage this instance for you who can help you further to troubleshoot the issue and provide a solution. 

[vishvam]

Hi @Kishan Sharma ,

Thank you.

[Kishan Sharma]

Hi @vishvam 

You can also refer this documentation about Best practices for performance troubleshooting tools and how you can troubleshoot confluence performance isues with thread dumps. If you have found my answer useful, you can mark it as accepted, it will help others having similar question.