user has requested a trial of Jira Service Management.

[Lampros Dimitriou]

I just receive an email that one user has requested a trial of Jira Service Management.

Why send me this email? Our company use already the Jira. 

[Nikola Perisic]

Welcome @Lampros Dimitriou 

Jira and Jira Service Management are not the same products. You can also see (if you are the organization admin) who made the request, when you select your site and click on Product requests, you can see the users who are making the request to the product that you currently don't have a subscription for.

[Lampros Dimitriou]

Hello Nikola. 

Yes i know the user and he told me that never request for something. We use also the jira service but not in cloud. It's data center in our company. 

It is also weird that 5 years now we never receive an email like this. 

Thank you

[Nikola Perisic]

Interesting, have you found something in your audit logs?

[Lampros Dimitriou]

No nothing. Everything looks fine.  

[Nikola Perisic]

Does your company have mutliple sites or just one?

[Lampros Dimitriou]

just once 

[Kai Krause]

Hi,

 as an organization administrator, you may receive notifications about all requests within your organization to ensure you are informed about any activities related to the use of Jira.

Sometimes, teams or departments within a company may want to evaluate a product before fully committing to it. The user might be looking to explore the features of Jira Service Management to see if it fits their needs.

topic is that after the trial or now the organization is affected . Therefore you become the information. 

BR
Kai 

[Lampros Dimitriou]

Hello Kai. 

As the user in my company informed me, he never try to to request a trial version or something. He just sign in and do his job like a normal day. 

That is weird for me. 

Thank you.