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unable to find admin account

mark_pajak
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May 11, 2026

I am trying to find out who the admin account for our organisation s

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Dave Mathijs
Community Champion
May 11, 2026

Hi @mark_pajak What is the URL of your site (in order to know whether you are on-prem or on cloud?

A regular Atlassian user cannot directly view the list of Organization Admins without administrative privileges. Here are a few methods:

 

  • Check "Users" Directory (If you have Limited Access): Go to admin.atlassian.com, select your organization, and navigate to Directory > Users. Some users may be able to see the gray "Org Admin" label next to admin names, depending on permissions.
  • Check Group Memberships: In the Directory > Groups area, search for the org-admins group to see a list of users holding that role.
  • Contact Internal IT/Project Leads: Ask internal IT or project leads to look for the "Product Administrator" or "Org Admin" roles in their respective project settings.
  • Contact Atlassian Support: If the original creator/admin has left and no one knows who the admin is, raise a ticket with Atlassian Support to identify the administrator.
  • Identify Creator: By default, the person who originally subscribed to the cloud instance is added as an administrator.

Note: If you are a site administrator or organization admin, you can see these details under Settings > User management.

 

mark_pajak
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 11, 2026

The site is brerc.atlassian.net

Dave Mathijs
Community Champion
May 11, 2026

This means you're on Cloud, then the methods above are ways to find the admin.

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