please tell me how to reactive my deactivated confluences apps

[tamu]

I can't login to my confluence for long time, and found that it is deactivated, please tell  me how to reative my confluence again?

[Marc -Devoteam-]

Hi @tamu

Essentially the "unsubscribed" period for Free instances is deactivation - which is if you don't login to your Jira or Confluence for 120 days

After this point, you then have 60 more days to reactivate your instance and save your data (180 total), which you can usually do via https://support.atlassian.com/

If this 180 days have passed and no action has taken, all data will be deleted.

[Barbara Szczesniak]

According to this page (https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/):

Your app’s data is retained for 15 days (for free subscriptions) or 60 days (for paid subscriptions) after cancellation. If you reactive your subscription within this data retention period, your app's data and preferences will be restored.

At the end of the data retention period, your app’s data will be permanently deleted and can’t be recovered. Read our Data Storage FAQs for more information.