payment

[Çağlar Berberoğlu]

I have a 13-user project tracking screen. I can't access it. It's asking for payment. The project must be activated to make a payment. I can't activate it. Can you help me reactivate this 13-user project?

[Tudor Tofan]

Hello @Çağlar Berberoğlu ! From what I understand, you previously had a Free plan, you added more than 10 users, Atlassian started a free trial for the Standard plan and the trial expired. You have 2 options:

* Either suspend 3 users and go back to 10 active users. This way you can re-enable the Free plan, in the Billing area of the Admin panel

* Or you can add the credit card details and enable the Standard plan

If you cannot manage to add the credit card details, you can always reach out to the Atlassian support here: https://support.atlassian.com/contact/

I hope my answer helps

[Çağlar Berberoğlu]

Thank you Dear Tudar, I want to pay by credit card. I couldn't complete the activation and payment part. How can I activate it? Can you also direct me to payment?

[Çağlar Berberoğlu]

I also reduced the number of users and cannot see my project. I want to go back to my project but it does not work. Please help me activate my project

[Tudor Tofan]

Hi @Çağlar Berberoğlu ! I don't have access to your environment. You should reach out to Atlassian support for this: https://support.atlassian.com/contact/

Please select, "Billing, payments and pricing" and open a ticket describing your problem. Atlassian support will be able to help you.