pages are gone

Hi,

I am a newby here , as of now I was able to play around with Confluence with a free plan for some years already. I used it for my private need for co-owners board. But Today , I can't get access to it, all pages are gone , I am like a new user. starting from scratch. Can you help?

2 answers

2 accepted

1 vote

Answer accepted

To add to the @Walter Buggenhout 's answer @oparis ,if you were inactive for 120+ days, your Confluence site is automatically deactivated by Atlassian.I've requested help from Atlassian support engineers.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thank you Nikola, i will follow your recommendation :-)

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @oparis

Thank you for the escalation. We reviewed the thread and confirmed that an accepted answer has already been provided, and the issue appears to be resolved. No further action is required from our side at this time.

Best regards,
Maksym

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

1 vote

Answer accepted

Hi @oparis,

Could it be that you haven't logged into your site for quite a while? If a free site is not being used for a while, Atlassian deactivates and eventually permanently deletes them.

The site administrator does receive email notice before this happens, so you get the chance and time to log in again and engage with your data, thus resetting the clock.

My guess is this is what happened to your site. Depending on how long you accessed it for the last time, the site can still be recovered or not. You have 14 days after deactivation to recover the data - unfortunately, if the site is inactive for longer, removal is permanent.

There's a pretty elaborate Community article explaining all the ins and outs of what happens and what you might still be able to do right here.

Hope this helps!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi, time is runing so quickly, yes it is possible that I looked at it in april last time. Thank you for your advises.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Suggest an answer

Was this helpful?

Thanks!

Confluence

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

FREE

PERMISSIONS LEVEL

Product Admin

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

pages are gone

2 answers

2 accepted

Suggest an answer

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

PERMISSIONS LEVEL

TAGS

Atlassian Community Events