not able to reactivate the account

[chayan chawda]

its almost day completed but not able to ReActivate the account need to active urgent

[Marc -Devoteam-]

Hi @chayan chawda 

I have requested assistance from Atlassian for you.

This can take up to 2 business days, they will reach out via this post.

The main reason this probably happend is that your Premium trail has ended and so the downgrade can't be done by you anymore.

It could be done on providing payment fro the premium plan.

[Anastasiia Dimnych]

Hi @chayan chawda,

Please be informed that your Confluence subscription has been moved to a free plan today :) 

Best,

Anastasiia

[Christos Markoulatos -Relational-]

Hi @chayan chawda 

This is the Atlassian public forum, not support u have to open a ticket at Atlassian support at:

https://support.atlassian.com/

[chayan chawda]

My Jira Premium subscription is deactivated. While reactivating, clicking Continue throws ‘Something went wrong’ and the process stops. I want to downgrade the subscription to Free

[chayan chawda]

i already tried support, but my query  doesnt have  a resolution there