no access to marketplace

[Admin Fernbach]

Hello support team,

we have 3 confluence servers. One of this has no access to marketplace and I don’t know why! And the log analyser also doesn’t work. There is not a proxy.

at the comand line with wget it works fine, all other at the server works fine.

Thanks

Dirk

[Shannon S]

Hi Dirk,

Can you confirm that you've gone through this article in its entirety and if you have any questions about it?

• Problems Connecting to the Atlassian Marketplace

It mentions the things that can cause this as well as how to Configure Marketplace Access.

Regards,

Shannon

[Admin Fernbach]

Hi Shannon,

yes, of course I have done all this things.

with wget from the confluence server I can accesss the URL's:

root@vm-confjab:/confluence/data/logs# wget https://marketplace.atlassian.com/

--2018-02-15 14:51:07--  https://marketplace.atlassian.com/

Resolving marketplace.atlassian.com (marketplace.atlassian.com)... 34.239.16.84, 52.2.89.223, 34.205.61.250

Connecting to marketplace.atlassian.com (marketplace.atlassian.com)|34.239.16.84|:443... connected.

HTTP request sent, awaiting response... 200 OK

Length: unspecified [text/html]

Saving to: âindex.htmlâ

index.html                            [ <=>                                                          ]  14.60K  --.-KB/s    in 0.1s

2018-02-15 14:51:08 (150 KB/s) - âindex.htmlâ saved [14949]

DNS works fine and download also.

There is no proxy configured and in the working progamm call no proxy options included.

Normaly there is a apache reverse proxy in front of confluence, but also without it can not reached marketplace. at the firewall I don't see any coresponding requests.

[Shannon S]

Thank you for that.

We noticed that you were performing wget as root, but Confluence shouldn't be running as root. Can you make sure to try this using the account that is running Confluence? There may be lesser permissions for that user.

You can also try the steps from the below article:

• How to manually reset UPM or manually upgrade UPM

Regards,

Shannon

[Admin Fernbach]

Hi Shannon,

I Have done this and no changes...

root@vm-confjab:~# su - confluence
No directory, logging in with HOME=/
$ cd /confluence/data/
$ ls
1.confluence.cfg.xml    confluence.cfg.xml  lock                restore                    viewfile
analytics-logs          cute                logs                shared-home                webresource-temp
attachments             export              plugins-cache       subspace
backups                 imgEffects          plugins-osgi-cache  synchrony-args.properties
bkp.confluence.cfg.xml  index               plugins-temp        temp
bundled-plugins         journal             recovery            thumbnails
$ wget https://marketplace.atlassian.com/
--2018-02-19 10:14:47--  https://marketplace.atlassian.com/
Resolving marketplace.atlassian.com (marketplace.atlassian.com)... 52.2.89.223, 34.205.61.250, 34.239.16.84
Connecting to marketplace.atlassian.com (marketplace.atlassian.com)|52.2.89.223|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: âindex.htmlâ

index.html                        [ <=>                                           ]  14.60K  --.-KB/s    in 0s

2018-02-19 10:14:47 (217 MB/s) - âindex.htmlâ saved [14949]

$

Thanks an best regards!

Dirk

[Shannon S]

Thank you for confirming, Dirk.

I spoke with our Marketplace team and we'd really like to see a copy of your support zip. Therefore, I have created a case for you with our support team.

You can connect to transfer.atlassian.io and you'll be able to upload a copy of your support zip there.

Thank you for your help!

Regards,

Shannon