new user login issue

[Mubina Patanwala]

Hello,

We are facing an issue where new users created and sent the invite link.

It keeps spinning and the code inspector gives the following error.

URL where error is coming up: https://id.atlassian.com/signup/welcome?token=eyJraWQiOiJtaWNyb3NcL3NpZ24taW4tc2VydmljZVwvcWZsbW1iM2w0ZnZ0MGMxZiIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJsaW5rLXNpZ25hdHVyZS12YWxpZGF0b3IiLCJzdWIiOiJjaGl0cmEuc3VyZWthQGp1c3RpY2UubnN3Lmdvdi5hdSIsIm5iZiI6MTY0NDQ0NDM3NSwic2NvcGUiOiJ3ZWxjb21lIiwiaXNzIjoibWljcm9zXC9zaWduLWluLXNlcnZpY2UiLCJyZWRpcmVjdFR5cGUiOiJyZXN1bWVfc2lnbnVwIiwiZXhwIjoxNjQ1MDQ5MTc1LCJpYXQiOjE2NDQ0NDQzNzUsImp0aSI6ImZkNjk2OTU1LTMxMjQtNGNlOC04NmYxLTZhZWFkODdiNjE1ZiJ9.nUPo1RtHRZd63yZnnOlrGdEEr-nkE...

Error in console pane
logger.ts:55 Sentry Logger [Error]: This event has been sampled, will not send event.
(anonymous) @ logger.ts:55
welcome:1 Refused to load the script 'https://gateway.zscalertwo.net/auD?origurl=https%3A%2F%2Frecaptcha%2enet%2frecaptcha%2fenterprise%2ejs%3fonload%3donloadcallback%26render%3dexplicit&wexps=1&_ordtok=4VW3WVLBrL2JPQDkD5t2M4Z6ns' because it violates the following Content Security Policy directive: "script-src https://aid-frontend.prod.atl-paas.net/ https://metal.prod.atl-paas.net/ https://common-admin-cdn.atlassian.com/ https://accounts.google.com/ https://recaptcha.net/ 'nonce-Hl5tzBcDjH9v6ZTDV4IIsadmdos=' 'self'". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.

DevTools failed to load source map: Could not load content for https://common-admin-cdn.atlassian.com/zxcvbn/da46e06/zxcvbn.js.map: HTTP error: status code 403, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Has anyone else faced this issue, and where should I start troubleshooting.

[Pramodh M]

@Mubina Patanwala 

Have you tried manually inviting them over to your site and giving the confluence product access?

Add their mail address in the invite team members section and give the product access, they will be able to login to the site

[Mubina Patanwala]

Hi @Pramodh M 

I am manually inviting the users.

[Pramodh M]

@Mubina Patanwala 

Some troubleshooting methods:

So the problem here when they accept the invite link right?

Are all the users facing the same issue or is it some of them?

If it is some users they ask them to try with the incognito browser

Is there any software installed in the users computer that may block these requests which is using JS?

Can you also check once generating a new invite link and sending them over to the new users

[Mubina Patanwala]

Hi @Pramodh M 

All users that I created after 4th of feb are having login issues.

Already tried incognito.

There is no software that I am aware of that is blocking JS.

I have tried creating a new invite link... and no luck.

[Mubina Patanwala]

sorry in error

[Pramodh M]

I would suggest raising a support ticket