my confluence is deactivated. Help me to activate it.

[Unfinished Sentenc]

unfinished1021.atlassian.net

[Anastasiia Dimnych]

Hi @Unfinished Sentenc,

I’m sorry to hear your site has been deactivated - I know how critical this is for your daily work.

Because this involves your specific account and billing details, we need to move this to a secure environment where our Billing and Account teams can verify your information and assist with reactivation. For security reasons, we cannot handle these details here in the public forum.

Next Steps:

• Please submit a Billing & Licensing request here.

• Select "Billing, invoices and payments" as the topic.

• Mention that your site is currently deactivated so our team can prioritize your request.

Support team will be able to look into the status of your subscription and help you resolve any outstanding issues immediately.

Best,

Anastasiia

[Brant Schroeder]

@Unfinished Sentenc 

Prior to your recent attempt to access the data, when was the last time that you accessed it?

Atlassian reserves the right to deactivate Free subscriptions due to inactivity. Typically the inactivity period is 120 consecutive days of not accessing the instance.

As an instance approaches that limit email messages will be sent to the Organization Admin and Site Admins warning them of the lack of activity and potential for deactivation.

An email will also be sent to the same individuals when the subscription is actually deactivated.

If you are the Organization and/or Site Admin you should've received those emails. Check your spam/junk email folders.

After deactivation there is a short window of opportunity to reactivate the subscription.

If the reactivation window has expired then your data would've been deleted and would no longer be recoverable. That period can be as short as 15 days or as long as 60 days depending on different factors.

However if the reactivation window has not expired you can try to follow the guidance here to reactivate your subscription:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

Make sure you follow the sections that talk about reactivating an inactive subscription, not the ones that talk about starting a trial which would be a new subscription without any of your data.

In some cases users run into difficulty trying to reactivate their subscriptions. As a user community we can't do anything directly to help you. But you can reach out to Atlassian Licensing/Billing/Purchasing support to get additional support. They can also advise you authoritatively about when your subscriptions were deactivated and why. Complete the form at this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Unfinished Sentenc]

About a month ago, I logged in and was able to see my spaces in Confluence without any issues. However, I can no longer access or view those spaces now. I also received an email on March 30 regarding this. Is there any way to restore access? I would greatly appreciate any assistance.

[Brant Schroeder]

@Unfinished Sentenc I have escalated this to Atlassian support.  They can take a look as see if it is still available to restore.  

[Unfinished Sentenc]

Thanks @Brant Schroeder . Appreciate your help.

[Tansu Akdeniz]

Hi @Unfinished Sentenc 

Please check out this page: Reactivate a subscription

If needed, please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing