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login issue

Wonmi Son
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 20, 2026

i would like to ask about login issue.

i'm already get access to confluence. 

but , if i try to login using my account.

at that time below error message pop up .

i don't know the reason. 

 

1 answer

0 votes
Nikola Perisic
Community Champion
January 20, 2026

Hello @Wonmi Son 

This message is telling that you don't have access to your Confluence instance. You need to ask your admin to assign you a Confluence license for your site. 

Wonmi Son
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 20, 2026
Is it not possible to check who the administrator is on our site?
Nikola Perisic
Community Champion
January 20, 2026

Unless you are the organization admin yourself, no. If you still don't know who that is, you can ask Atlassian support to check that for you by sending them a query here: https://support.atlassian.com/contact/#/

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