.jsonEncode doesn't handle special characters such as < properly

[Ano Niempje]

Hello,

I have a Jira Automation with a POST webhook call to the Confluence API. The body of the post call is something like this:

{{#issues}}

<p>

{{#comments}}

{{body.jsonEncode}}

{{/}}

</p>

{{/}}

I had an issue where multiline comments would break the call (bad request) so I added jsonEncode to {{body}} which worked, but now when someone is using a special character like < it breaks the call again. 

How do I handle characters like < > " ' & 

So that my calls don't break? Thanks!

[Florian Bonniec · Accepted solution]

Hi @Ano Niempje 

Yes <> are not json character but html characters. You could replace them using remove of replace function.

Automation smart values - text fields | Cloud automation Cloud | Atlassian Support

You could also try to use the htmlEncode fucntion on your smartvalue.

Regards

[Ano Niempje]

Thanks I fixed it by changing this:

• {{body.jsonEncode}}

To this:

• {{#jsonEncode}}{{#htmlEncode}}{{body}}{{/htmlEncode}}{{/jsonEncode}}

[Marc - Devoteam]

Hi @Ano Niempje 

Check this article: https://support.atlassian.com/automation/kb/url-encode-jira-smart-values-using-20-instead-of-character/