how to reach support

[surec project]

how to reach support,. the support workflow is bork and does not eneable  to reach support

[Trudy Claspill]

Hello @surec project 

Welcome to the Atlassian community.

Opening a support case with Atlassian is done through their customer portal at

https://support.atlassian.com/contact/#/

You have to be using a Paid (not Free) product subscription to get support from Atlassian.

You may also have to have Product, Site, or Organization Administrator access in order to open a support case.

If you don't meet the criteria, you will be prompted to ask your questions here in the Atlassian community.

[surec project]

in the past, before atlassian changed the rules, i spread several projects over several accounts. there is no way that i pay n times for still relevant but not much stored data 

1) 

a) what are the ways to consilidate all wikis, jiras, bitbuckets in one account without loss

b) what are the ways to consolidate all wikis, jiras, bitbuckets in non atlassian products 

2) atlassian deleted the wiki and jira data for this account but at least left bitbucket data. please restore the jira and the wiki and i will proceed as in 1) 

3) is there a way to shorten this dirty laundry public washing procedure as in 2)  for further accounts?

4) i really don't understand why atlassian came to hate their early and strong adopters so much. can you explain?

[Trudy Claspill]

4) I don't agree with that statement.

2) Was the site using a free subscription rather than a paid subscription? If so, when was the last time anybody logged in to the Confluence (wiki) site and when was the last time anybody logged in to the Jira site? For Free products the documentation states that after 120 days of inactivity (no logins) the product will be deactivated and after another period of time it will be permanently deleted. Warning emails would've been sent to the contacts for the subscriptions.

https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

1) There is a Cloud Copy Data process for Jira and for Confluence. It does not necessarily copy all data. Refer to

https://support.atlassian.com/organization-administration/docs/copy-product-data/

I don't know about moving Bitbucket Cloud data.

3) I don't understand this question.

[surec project]

1) so the missing/withheld option to leave without loss (also missing schema documentation for xml)  combined  with later introduced restrictions mean one has to pay x accounts -> well, i understand how your definition of love customers seems to look like. in interpersonal relationships one could call that kind of love blackmail, ... 

if you can't say if data is lost when following https://support.atlassian.com/organization-administration/docs/copy-product-data/ , how should i know better based on the same info?

2) as written (please have a look again)  accounts were setup before the atlassian rule change. 

further i can't log in into confluence / jira  to check the last login day, can you please give me a hint how to access the deleted logs?

i normally just login in all atalasian accounts when i receive a atlassian mail. afair one refresh sprint was around new year.

as the bitbucket was not deleted there obviously seems to be a glitch.

3) can you please provide a contact to support - that is the topic about.

i really don't see much use to discussing dirty laundry with some community leader that can not really help with the deleted data. i have better things to do.

4) see 1)  love paying customers even more when paying multiple times (no need to treat them like loved ones)

[Trudy Claspill]

1) If you review the documentation it details what data is and is not copied by that process. 

Regarding Bitbucket related questions, perhaps if you ask them in the Bitbucket Questions forum rather than in this Confluence forum, then you'll get the answers you seek.

https://community.atlassian.com/forums/Bitbucket-questions/qa-p/bitbucket-questions

2) What Atlassian rule are you referencing? There has been no change in the policy that Free product subscription that are left inactive will be deactivated and the data ultimately deleted if the subscriber does not reactivate the subscription. Bitbucket subscription policies may be different. If you think a product was deactivated in error contact the Billing, Purchasing and Licensing team 

https://www.atlassian.com/company/contact/purchasing-licensing#/

3) If you have a paid subscription to a product then you are entitled to contact Atlassian Support through their customer portal.

https://support.atlassian.com/contact/#