Hi, we have a requirement for approvals of users requesting access, instead of me forwarding these emails to the mailbox of JSM and creating the ticket with me as the reporter, can these requests generate a ticket in JSM?
Hi @Chris Fujak ,
If you would forward these specific e-mails (based on a filter) to your JSM incoming e-mail address, that would create a ticket.
Have a look at this documentation page: Receive requests from an email address
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I don't want to forward the emails, I would like tickets in JSM to be created when an access request is made.
I cannot set up automatic forwarding, security team block it to outside domains
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